Elevate Digital Customer Service

The Digital Engagement Platform implemented by the most forward-thinking Banks and Credit unions
Unblu is the leading digital interaction platform that’s fine-tuned for the financial services industry. Fully integrated into the Q2 e-banking application, Unblu is centered around four pillars – conversational AI, messaging, video & voice, and collaboration – we help retail banks, commercial banks and credit unions to provide faster, more secure customer service experiences.

Features & Benefits

Leverage the full digital interaction platform in Q2

  • Conversational AI, including GPT extension
  • Live Chat
  • Secure Messenger
  • Co-browsing
  • Voice & Video
  • Out-of-the-box connector with other platforms such as Salesforce and DocuSign

Provide customers with personalized advice and support

The seamless integration between Unblu and Q2 allows authenticated customers to receive personalized assistance from agents. The same conversation can persist over days or weeks, allowing customers to continue existing threads upon signing in, regardless of the device they are on - mobile or PC or tablet. No identify verification steps required and reduce call/chat handling time.

Reaching the perfect balance between Conversational AI and live chat

  • Empower your customers with no-wait self service through conversational AI - providing human-like assistance and increasing first time resolution rate. Meanwhile, allowing your customers to reach a live agent for more complex inquiries and increase customer satisfaction rate.
  • Give your agents the right tool - increase live chat efficiency with suggested responses that boost efficiency and maximize resolutions.

Real-time, side-by-side collaboration

Leverage co-browsing capabilities for the ultimate remote assistance experience that boosts sales. Provide your customers with an in-person experience in a digital environment, and reduce call/chat handling time. What kind of content can be co-browsed?

  • Public website and Q2 platform (post-authentication)
  • Documents such as PDF forms, agreements
  • Third-party websites
  • Mobile application, iOS or Android

From text to call in a click

Customers or agents can quickly turn the chat channel into a voice call, or turn on their cameras for better visual connections - one-way or two-way video as required. No download or installation of plug-ins needed, with flexible recording options.

How Unblu Makes Business Banking Personal

Unblu’s secure messenger allows you to communicate with B2B customers on an on-going basis - with persistent and asynchronous messaging, your customers will be able to continue the same conversation with their dedicated relationship manager or advisor. Furthermore, augment this ongoing conversation with voice/video calls and co-browsing to maximize the efficiency of each interaction and provide the most personalized advice in a digital environment - increase online conversion for high-value products and improve the productivity of your advisors.

Easy implementation taking as little as one month to go live

With the out-of-the box connector, it only requires minimal effort from your IT resources during the implementation. Our services team will work with your business teams to consolidate functional requirements and subsequently enable your business teams to make configuration adjustments post go-live should there be a need to make cosmetic changes such as updates to branding and customer journeys.

Value of Unblu for Business Banking

Double your business banking potential in just a matter of weeks with Unblu for Q2. Unblu provides a unified experience for your B2B customers - with our seamless integration into the Q2 platform, give your customers the most personalized and secured access to their dedicated banker and advisor, anytime, anywhere, across all digital communication.

Value of Unblu for Retail Banking

Benefiting from the out-of-the-box integration, introduce the new digital communication channels within weeks, generating a quick ROI while reducing costs and significantly improving your customer and member engagement and experience. Unblu provides that personal banking experience for all your customers and members.