Accelerate Deposit Growth & Retention

Micronotes' technology eliminates combing through data to find revenue opportunities. It allows immediate customer engagement without draining employee resources to identify opportunities for new deposits and accelerate your financial institution’s deposit growth strategy.

With our guidance, you can deliver thousands of personalized mobile and online banking offers to promote specific services.

Grow Loan Business

We put big data to work for you to identify credit-worthy customers with higher-cost debt at competitor institutions. Now, you can consistently ask your customers targeted, personalized questions that uncover valid financial needs so you can automatically push validated leads to the right people on your team to improve loan business.

Churn Prevention Strategy

If you want to reduce churn, typically measured as accounts closed per month, you need to measure it. Once you have that measure, we help you use predictive analytics to determine which customers will likely close their accounts and leave your financial institution. If they are attractive long-term prospective customers, we help you incentivize them to establish a direct deposit relationship with you. Research tells us very few direct deposit customers leave the bank.

Drive Engagement with Net Promoter Score (NPS)

Start checking in with your customers frequently using data-driven automation. Be the first to discover customer financial needs, desires, and pain points. We give you a competitive edge by enabling a high-tech, high-touch feel with Net Promoter Score (NPS®) and other experience-monitoring capabilities. NPS measures your brand’s customer experience and provides the best metric to anchor your customer experience management program.

Surface Life Events

Most financial service acquisitions are won or lost within 90 days of a life event, so you’ll need to keep your eyes open to spot life events like buying a home, getting married, paying college tuition, or retiring. At any one time, about a third of your customers or members are anticipating or going through a significant life event. If you don’t know about it, you won’t be able to help them, and the opportunity could be lost forever.

Take Back Loans From Competitors

Start conversations identifying how you can lower your customers' borrowing costs by refinancing their mispriced debt held elsewhere. We know how to help you bring back the loans you lost to your competitors, build brand loyalty, and strengthen custome trust. Nothing could be more important than that.