At present Agent M works on ChatGPT or Google PaLM or similar LLM model, but Floatbot is in process to launch its own Large Language Model dedicated to Banking industry, to overcome high cost and latency issues of ChatGPT or Google PaLM.
Boost agent productivity with Floatbot AI Agent Assist. Floatbot AI Agent Assist integrates with call center technologies, and is available on Agent Desktop (ex. Salesforce or Zendesk or CRM), listens to both sides of conversation and assits agents real-time to respond more effeciently, provides agents with next best answer, also does compliance checks.
The Floatbot platform is end-to-end trained on thousands of contextual rules specific to the banking space. This is one of the main reasons behind the high accuracy of the solution - 95%+ NLP accuracy and less than 500 millisecond overall response time. Here are some of the use cases for which Floatbot is pre-trained:
Automated customer support with Generative AI powered Chatbot and Voicebot, for retail and corporate banking.
Floatbot is pre-integrated with Q2’s Caliper SDK and Q2’s API framework. Floatbot is able to securely authenticate user with Q2 eBanking SDK. Floatbot is 100% secured and certified by Q2
You can deploy Floatbot’s Chatbot and Voicebot, that is pre-integrated with Q2 eBanking, within few hours.
Deliver a positive customer onboarding experience with an end-to-end onboarding solution, including Co-browsing, Chatbot, audio/video calls, AI Agent Assist, and Live Chat.
Provide your banking services through Generative & Conversational AI-powered Voicebot and Chatbot. Enable your customers to make transactions, find information, and process service through simple, human-like conversations across all customer-facing channels - such as call, text/SMS, Facebook Messenger, WhatsApp, the website, and mobile app. Make banking millennial and omni-channel.
Deploy Generative AI powered Conversational AI Voicebots and Chatbots as helpful assistants who are 24x7 ready to support your customers. Now your customers can report lost cards, ask for information or make transactions through simple human-like conversations with the bots.
You can automate up to most FAQs and 80 - 90% of all customer queries with AI-Powered Chatbots and Voicebots. It saves the resources spent on recruiting, training, and managing support teams.
Floatbot helps FIs increase digital sales of new accounts, credit cards, loans, insurance policies, and other banking products with a hyper-personalized buying journey on Chatbot or Voicebot with "Robo-Advisory." Also, make appropriate recommendations to upsell and cross-sell.
Launch customer support FAQ bot in hours as Floatbot has self-learning NLP. You don't have to train the bot on thousands of intents as the bot self-learns with unsupervised learning from unstructured data (website pages, PDFs, Word, and other documents). You can also use Large Language Models such as ChatGPT to make Natural language based API calls that connect to your data, talk to APIs, and solve complex problems.