Agent M - Generative AI powered master agent developer framework

• Agent M is a powerful Large Language model or ChatGPT Based Master Agent,that lets you create multiple LLM based Agent.
• Agent M orchestrates between multiple agents, that performs various tasks such as natural language-based API calls, connects to your data and helps automate complex conversations such as Financial advisory or user on-boarding.
• Each of such agent can be further trained on specific skills, example customer support skills, Sales skills, Helpdesk skills.
• Agent M framework allows to create use case specific agents with custom skills to perform tasks, and use Agent M to orchestrate between them.
• These Agents are trained in past conversation, thoughts and examples or process example Credit card application journey.
• Such Agent can make natural language-based API call to push or pull data or search through unstructured knowledge-base or navigate the process such as New user onboarding or loan application to provide a very contextual answer.
• Floatbot UNO offers No-code studio to build IVA, bot building bots, with native Integration with CPaaS, CCaaS solutions for call and text/SMS based Interactions.
• Agent M has Multi-lingual capabilities and allows to launch IVAs across 15+ customer touch-points (Voicebot, Textbot, and Chatbot)

At present Agent M works on ChatGPT or Google PaLM or similar LLM model, but Floatbot is in process to launch its own Large Language Model dedicated to Banking industry, to overcome high cost and latency issues of ChatGPT or Google PaLM.

AI Agent Assist [AI Coach of contact center and Sales Agents]

Boost agent productivity with Floatbot AI Agent Assist. Floatbot AI Agent Assist integrates with call center technologies, and is available on Agent Desktop (ex. Salesforce or Zendesk or CRM), listens to both sides of conversation and assits agents real-time to respond more effeciently, provides agents with next best answer, also does compliance checks.

Industry-specific knowledgebase

The Floatbot platform is end-to-end trained on thousands of contextual rules specific to the banking space. This is one of the main reasons behind the high accuracy of the solution - 95%+ NLP accuracy and less than 500 millisecond overall response time. Here are some of the use cases for which Floatbot is pre-trained:

• Accounts and Balance inquiry
• Account Statement
• Transaction history
• Analytics - list high value transactions
• FAQs related to banking products/services, loan eligibility/Interest rates
• Customer on-boarding for credit card/debit card, insurance, loans
• Block credit card/debit card

Contact Center AI

Automated customer support with Generative AI powered Chatbot and Voicebot, for retail and corporate banking.

Plug and Play deployment integrated with Q2 eBanking SDK

Floatbot is pre-integrated with Q2’s Caliper SDK and Q2’s API framework. Floatbot is able to securely authenticate user with Q2 eBanking SDK. Floatbot is 100% secured and certified by Q2

You can deploy Floatbot’s Chatbot and Voicebot, that is pre-integrated with Q2 eBanking, within few hours.

Digital User On-Boarding

Deliver a positive customer onboarding experience with an end-to-end Generative AI powered onboarding solution, including Co-browsing, Chatbot, audio/video calls, AI Agent Assist, and Live Chat.

Enable conversational banking

Provide your banking services through Generative & Conversational AI-powered Voicebot and Chatbot. Enable your customers to make transactions, find information, and process service through simple, human-like conversations across all customer-facing channels - such as call, text/SMS, Facebook Messenger, WhatsApp, the website, and mobile app. Make banking millennial and omni-channel.

Increase CSAT scores by 80%

Deploy Generative AI powered Conversational AI Voicebots and Chatbots as helpful assistants who are 24x7 ready to support your customers. Now your customers can report lost cards, ask for information or make transactions through simple human-like conversations with the bots.

Reduce customer support cost by 40%

You can automate up to most FAQs and 80 - 90% of all customer queries with AI-Powered Chatbots and Voicebots. It saves the resources spent on recruiting, training, and managing support teams.

Increase digital sales by up to 150%

Floatbot helps FIs increase digital sales of new accounts, credit cards, loans, insurance policies, and other banking products with a hyper-personalized buying journey on Chatbot or Voicebot with "Robo-Advisory." Also, make appropriate recommendations to upsell and cross-sell.

Launch FAQ bot within few hours

Launch customer support FAQ bot in hours as Floatbot has self-learning NLP. You don't have to train the bot on thousands of intents as the bot self-learns with unsupervised learning from unstructured data (website pages, PDFs, Word, and other documents). You can also use Large Language Models such as ChatGPT to make Natural language based API calls that connect to your data, talk to APIs, and solve complex problems.

VoiceGPT – Voicebot technology powered by 100% Generative AI low latency LLM models

VoiceGPT is the most powerful Voicebot technology powered by 100% Generative AI Low-Latency LLM models. Bots built on these LLMs can respond to real-time calls and also assist agents real-time (AI Agent Assist). Floatbot’s VoiceGPT excels in understanding natural language and responding with human-like precision.

VoiceGPT effortlessly handles even the most complex customer inquiries, all while streamlining operations. Further, fine-tune VoiceGPT with Agent M - our Master Agent Framework to enhance customer experience with Gen AI.