User can move around freely during the interaction and assistant retains all context, so customers can inquire about multiple items in a single request without having to repeat information.
Over half of use happens after hours -- providing customers 24/7, self service
Over 30% of users are exploring new products and services, with large percentage completing application
With over 12 million sessions, Clinc's technology has proven to reduce burden on branches and contact centers -- over 85% of end users interacting with the virtual assistant never have to speak with a live agent.
Ability for user to change mind or subjects without forcing them to start over.
Users can speak freely and normally, even using slang or sentence fragments, just as if having a conversation with a live person.