Intelligent Dispute/Fraud Questionnaire

Our intelligent questionnaire allows members to submit complete information so that their claim can be worked on as soon as received. Allow members to

• Have 24/7 access
• Upload supporting documentation

Status Tracking

Provide real-time updates to members on the status of their case. Easily request additional information from members to assist in resolving their case

Pending Transaction Support

(Optional) Reduce repeat contacts by allowing members to dispute transactions that haven't settled

Automated Card Replacements

Casap Disputes automatically triggers card replacements for compromised cards or provides an option for members to visit branches for resolution

In-flow Address Updates

Allow members to confirm mailing address for their card replacement within the questionnaire. If existing address is incorrect, flow allows members to update mailing address as part of submission